Ticket Tool

Ticket Tool App (ticket-tool.app): support tickets for your Discord server

Set up in about a minute: run /setup, pick a template (General support, Community, or Store/commissions) and press Apply. The bot creates your categories and posts a ticket panel.

For members
- Open a ticket from a button or dropdown panel. Each ticket gets its own private channel or thread.
- Optional pre-ticket questions, built in the visual flow builder.
- Rate their support when the ticket closes.

For staff
- /claim, /priority, /add, /remove, /rename, /move and /private.
- /close and /reopen, with transcripts saved on close.
- Canned replies (/canned) and knowledge base answers (/kb).
- Reply from Discord or from the web dashboard.

Web dashboard (dash.ticket-tool.app)
- Build panels and categories without commands.
- Design flows with a drag-and-drop editor.
- Search tickets and transcripts.
- See response and resolution time analytics.

Paid plans add
- A public knowledge base site.
- Advanced analytics and branding removal.
- API access and integrations.
- AI summaries, AI reply drafts and translation (Pro).

Free plan, no card needed.
Docs: https://ticket-tool.app/docs
Support server: https://ticket-tool.app/discord?src=discordlist

Not affiliated with the older bot that also uses the Ticket Tool name.